Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for MediConnect Pro, we collect:

• Full name, date of birth, and gender
• Email address and phone number
• Physical address
• Profile picture (optional)
• Emergency contact information

1.2 Medical Information (for Patients)

• Medical history and conditions
• Prescriptions and medications
• Lab test results
• Appointment records
• Health vitals and measurements
• Insurance information

1.3 Professional Information (for Healthcare Providers)

• Medical license numbers and certifications
• Specialization and qualifications
• Professional affiliations
• Practice location and schedule

1.4 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Usage patterns and analytics
• Cookies and similar technologies

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide appointment booking, medical record management, and other platform features
• Communication: To send appointment reminders, notifications, and important updates
• Personalization: To customize your experience and provide relevant recommendations
• Security: To detect and prevent fraud, abuse, and security incidents
• Compliance: To comply with legal and regulatory requirements
• Improvement: To analyze platform usage and improve our services

3. How We Protect Your Information

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict role-based access control with two-factor authentication
• HIPAA Compliance: Full compliance with HIPAA privacy and security rules
• Regular Audits: Periodic security audits and vulnerability assessments
• Data Backup: Regular encrypted backups with disaster recovery plans
• Employee Training: All staff trained in data protection and privacy best practices

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 With Your Healthcare Providers

Your medical information is shared with doctors, clinics, pharmacies, and laboratories as necessary for your healthcare delivery.

4.2 With Your Consent

We will share information with third parties only when you explicitly consent.

4.3 Legal Requirements

We may disclose information when required by law, court order, or governmental request.

4.4 Service Providers

We work with trusted third-party service providers who assist in platform operations, subject to strict confidentiality agreements.

5. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal and medical information
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing communications anytime
• Restriction: Request limitation of data processing

6. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and security
• Remembering your preferences
• Analytics and performance monitoring
• Personalization of content

You can control cookies through your browser settings.

7. Children's Privacy

MediConnect Pro is not intended for children under 13. We do not knowingly collect information from children. Parents/guardians can create accounts for minors with appropriate consent.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations (typically 7-10 years for medical records)
• Resolve disputes and enforce agreements

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or concerns, contact us:

• Email: privacy@mediconnect.pro
• Phone: +1 (800) 123-4567
• Mail: Privacy Officer, MediConnect Pro, 123 Healthcare Avenue, New York, NY 10001